Making a complaint
Making a complaint – the first steps
The Taxation Disciplinary Board (TDB) deals with complaints against members of the Chartered Institute of Taxation or the Association of Taxation Technicians. They will usually have the letters CTA or ATT after their name.
If you are unsure whether your tax adviser belongs to one of these organisations, you can email the membership team - membership@tax.org.uk
Your tax adviser does not want unhappy customers. So you should make sure that the firm or adviser dealing with your tax affairs knows about any concerns you may have and has a chance to put things right when needed.
The Professional Rules and Practice Guidelines (PRPG) for members can be found on the CIOT and ATT websites, and outlines in chapter 9 the recommendation for members to have in place a procedure to handle complaints.
If you don’t know who to complain to at the business, or you’re unsure about anything, get in touch with us. We will contact the right person for you, telling them that you have a complaint they need to look into.
Please contact us using the details as shown in our 'Contact' section.
What to do next
If you’re not happy with how the business deals with your complaint, we may be able to help.
If you’d like us to look into your complaint, we will need you to fill in our complaint form below. This will help us understand what exactly your complaint is about.
Before you complete the form, you should read about our procedures, which are set out in the Guidance for the Public. They will tell you how we work, and what we can and cannot do.